Two professionals mid-conversation in a quiet, low-lit lounge, warm ambient light

Issue 02 · Connection

The Power of Relationship Building

How to build a relationship from the first conversation

by Julia Chew8 min read

The person sitting next to you at cocktail hour could change your life. You just don't know it yet.

They could become a friend. A mentor. A business partner. Your next client. The person who introduces you to the person who changes your career.

But most of the time, we never get that far.

We ask where someone works. What they do. Where they're from. We make small talk. Then we say, “It was nice meeting you,” exchange LinkedIns, and move on.

But what if that first conversation didn't have to end there?

What if it could become the beginning of a relationship that lasts for years?

I think good relationship building comes down to two things: reading people and having real conversations.

And both start in the first few minutes.

I think about it in four stages:

Openness → Closeness → Personal Connection → Trust

Each one creates the opportunity for the next.

01 — Openness

The first goal isn't to impress someone. It's to make the conversation comfortable enough that they actually want to open up.

People naturally become more engaged when they're talking about something they genuinely care about. Your job is to notice what that is.

The question you ask should depend on the person in front of you.

An ambitious person telling you about the company they built?

Ask them about it.

Someone who looks exhausted and just wants to get through the week?

Ask about their upcoming vacation.

Someone wearing a watch you know something about?

Ask them about it.

There are infinite kinds of people, which means there are infinite ways into a conversation. You just have to pay attention.

The goal isn't to find the perfect question. It's to find something that makes the other person want to keep talking.

That's openness.

And once someone opens up, you have somewhere to go.

02 — Closeness

Now make it personal.

Not personal in the sense of asking invasive questions. Personal in the sense of finding something that genuinely connects their world to yours.

Someone is telling you about how they built their business. You tell them about the business you're trying to build.

Now they can give you advice. They can relate to you.

The conversation is no longer:

“You built a business. I have a job.”

It's:

“You built something. I'm trying to build something too.”

You have created a connection between their world and yours.

Or take someone telling you about an upcoming trip to Italy.

“Where in Italy?”

“Puglia.”

“No way. I've always wanted to go. What made you pick Puglia?”

Now you're not just talking to a stranger about their vacation. You're talking about something you both have an interest in.

That's closeness.

You found the thing they opened up about and gave the conversation somewhere to go.

03 — Personal Connection

This is where you stop thinking about what you can get from the conversation.

Forget the deal. Forget the pitch. Forget what this person could do for your career.

For a few minutes, you're just two people talking.

Let them see you as a person.

Be enthusiastic. Be playful. Be interested.

If someone tells you about an incredible career they've built, don't immediately turn it into a networking opportunity.

You can simply say:

“You need to write a book. I'll be the publisher.”

Maybe you'll never speak again. Maybe you'll become friends. Maybe you'll end up building something together ten years from now.

You don't know.

That's the point.

A relationship can't begin if you're constantly calculating where it might lead.

The best conversations often happen when you're not trying to make them lead anywhere.

04 — Trust

Trust doesn't happen because you had one great conversation. It happens because you keep showing up.

That's why it's called building a relationship.

It takes time.

But the first conversation gives you something most people completely overlook: a reason to talk again.

The person you met is leaving for Italy in two weeks?

Message them in two weeks.

“So? How was Italy? Everything you hoped it would be?”

You already created a little world around that conversation. So when you come back to it, it doesn't feel random.

It feels like you remembered.

The person who told you about the business they're building?

Message them a week later.

“So, did you start writing that book yet?”

Now you've created an inside joke.

You're not sending:

“Hey, just wanted to follow up.”

You're continuing a conversation that already exists.

That's the difference.

Trust isn't built by constantly asking someone for something. It's built by remembering.

Remembering the trip. Remembering the business. Remembering the story they told you. Remembering what mattered to them.

And then showing up again.

Because the strongest relationships aren't built when you need something. They're built long before you do.

The Person Sitting Next to You

The next time you're at a dinner, conference, cocktail hour, airport lounge, or even sitting next to someone on a plane, look around.

The person next to you is a stranger.

For now.

You don't know what they know. You don't know who they know. You don't know what they're building. You don't know what they're capable of.

And they don't know you either.

So don't waste the opportunity trying to sound impressive. Don't treat the conversation like a transaction.

Ask better questions. Pay attention to what lights them up. Find the point where their world meets yours.

Then, most importantly, remember it.

Because you never know when a five-minute conversation is actually the beginning of a five-year relationship.

And sometimes, the person sitting next to you at cocktail hour is the person who changes your life.

New

The Playbook

How to Build a Relationship From the First Conversation → Trust

A working guide to the four stages. Use this while you're actually in the room.

Open the playbook

If this was useful, let us know.

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