Privacy Policy

Room 11 is a sole trader business operated by Julia-Eve Chew Perez (trading as “ROOM 11”; “we”, “us”), publishing essays, media and personal development content and selling courses at room11.app. Julia-Eve Chew Perez is the data controller for the personal data described in this policy. If you have a question about this policy or your data, contact us at hello@room11.app.

• Your email address — only when you choose to join the ROOM 11 list. We also store the date you joined.
• Basic analytics — aggregated, non-identifying information about visits to the site, such as pages viewed, referring source, approximate country, and device type. We do not use this to identify individual people.
• Account information — if you create an account, your email address and login credentials (passwords are stored only in hashed form), plus items you save.
• Order information — if you buy a course, we receive your name, email address, country, and the details of your order (product, amount, date, and a transaction reference). Full card details are never sent to us or stored by us: they are collected and processed by our payment provider, Stripe.
• Support messages — anything you send us by email, so we can reply.
• Technical data — IP address and device/browser information used for security, fraud prevention and keeping the site working.

We do not ask for, and do not want, sensitive personal information. We do not knowingly collect information from children.

• To send you new issues, media releases and announcements from ROOM 11.
• To send you a welcome email confirming you joined the list.
• To create and maintain your account and give you access to what you bought.
• To process and fulfil orders, issue access to the course, and handle refunds and support requests.
• For security, fraud prevention and complying with our legal and tax obligations.
• To understand, in aggregate, which writing people read so we can make more of it.

We do not sell your information. We do not share your email address with advertisers.

• Performance of a contract — creating your account, fulfilling orders and giving you access to the course.
• Consent — sending you the newsletter and enabling optional analytics cookies. You can withdraw consent at any time.
• Legitimate interests — keeping the site secure, preventing fraud and improving what we publish.
• Legal obligation — keeping records required for accounting and tax.

• Stripe — our payment provider, and Merchant of Record for transactions where Stripe handles compliance. Stripe processes payments, invoicing, tax compliance and refunds, and acts as a controller for that payment data under its own privacy notice.
• Service providers — hosting, database storage, email delivery and website analytics, processing data on our behalf only for the purposes above.
• Professional advisers — legal and accounting, where necessary.
• Authorities — where we are required to by law.

Some of these providers are located outside your country, including in the United States. Where data leaves the UK/EEA we rely on appropriate safeguards such as Standard Contractual Clauses or an adequacy decision.

We use appropriate technical and organisational measures to protect your information, including encryption in transit, hashed passwords and restricted access to our systems.

We keep your email address until you ask us to remove it, or until we stop publishing. Order and transaction records are kept for as long as required by accounting and tax law (typically 6–7 years). Analytics data is retained in aggregate form only. When data is no longer needed we delete or anonymise it.

You can unsubscribe at any time using the link in any email we send, or by emailing us. Depending on where you live — including the EU/UK under GDPR, and California under CCPA/CPRA — you may also have the right to request a copy of your data, correct it, or have it deleted. Email hello@room11.app and we will action it.

The site uses a small amount of storage that is necessary for it to work, plus optional analytics. You are asked for consent before non-essential analytics is enabled, and you can decline without losing access to any content.

If this policy changes, we will update this page and the date at the top of it.