Refund Policy

Purchases on room11.app are sold by Julia-Eve Chew Perez, trading as Room 11 (“we”, “us”). Card payments are processed by Stripe. Where Stripe acts as Merchant of Record for your transaction, Stripe provides transaction-level customer service inquiries and handles returns.

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date, for any reason. This applies to the Room 11 Operating System course and any other paid product on this site.

In addition, if cohort dates are confirmed and you cannot attend, you may request a full refund up until 7 days before Session 1 — even if that falls outside the 30-day window.

• Reply to your Stripe receipt email, or use the support link shown on your receipt, to contact our payment provider Stripe about your order.
• Or email us at hello@room11.app and we will process the refund with Stripe on your behalf.

Refunds are returned to the original payment method. Timing depends on your bank or card issuer, usually within 5–10 business days of approval.

Anything unclear? Email hello@room11.app. Payment, billing, tax and cancellation mechanics are also covered by Stripe's checkout terms.